How Online Physiotherapy Works
(Introduction)
Arranging physiotherapy shouldn't mean working around a clinic's hours or location. This page walks through exactly what to expect, from booking through to ongoing review, so you know what you're getting into before you start.
(Format)
Any screen,
any space.
Every video session takes place over secure video, on whatever device suits you, phone, tablet or laptop. There's no separate app to download and no login to remember, you'll receive a link ahead of your appointment and join directly from that at the time you've booked.
You don't need special equipment or a dedicated space. If you have equipment and want to use it, we can build it in. A room with enough space to move is all you need, whether that's your living room, the gym, or somewhere at work. Your physiotherapist will guide you through positioning yourself so they can see what they need to during the assessment.
The video call itself runs the same way an in-person session would, your physiotherapist leads you through it, asks questions, watches your movement, and talks you through what they're seeing as you go. Nothing about the format changes what happens clinically, it only changes where it happens.
(Your Appointment)
Nothing generic,
everything considered.
Your first appointment made up of four steps, built entirely around you. Nothing skipped, nothing generic, nothing decided before we've fully understood what you need.
(Your Appointment)
Needs Analysis
01
Every plan starts with the MOYO Needs Analysis, a structured process built specifically to understand your goals, your routine, and the parts of your life your recovery needs to fit around, before anything clinical happens. It's not a form you fill in alone, it's a conversation your physiotherapist leads, so what we build afterward reflects your actual life, not a generic starting point.
Assessment
02
A detailed history and movement assessment, led by your physiotherapist, to understand exactly what's going on and why. We look at how your body moves, where it's compensating, and what's actually driving your symptoms, not just where it hurts. Everything from your needs analysis feeds into this, so the picture we build is clinical and personal at once.
Diagnosis
03
Your history and movement assessment come together into a clear working diagnosis, explained in plain terms, not jargon. You'll know exactly what's going on and why, before anything else is decided.
Plan
04
That diagnosis becomes a rehabilitation plan, and that plan becomes a personalised website, built around your diagnosis, your goals, and your routine. Exercises, prescription, and instructions, all in one place you can return to whenever you need it, wherever you are, not a printed sheet that gets lost or a plan you have to remember on your own.
(What happens next)
Your body sets the plan,
your goals set the pace.
Every plan is different, because every patient is different. What comes next depends on what your assessment finds and how you want to work, and there's no obligation to commit to anything beyond your first appointment. There are three ways to work with us, and you can move between them at any point.
Ways to work with us:
MOYO Start
No Cost, No COmmitment
Not sure whether online physiotherapy is right for you? Start here. A free 10 minute phone call with a physiotherapist. Tell us what is going on, ask whatever you need to, and we will tell you plainly whether we can help and what the sensible next step is. If we are not the right fit, we will point you to who is.
MOYO Step
One session, your schedule
A single 60 minute video session, booked when you need it, from wherever you are. Your first session is a full assessment: your history, how you move, what you want to get back to, and a plan built around your life. After that, come back whenever it suits you. No blocks to buy and no minimum number of sessions.
MOYO Stride
The sessions you need, and everything in between
For people who want their physiotherapist within reach, not only on appointment day. Each month includes a 60 minute video session, three 15 minute phone check ins and WhatsApp access in between. That is four points of contact a month, so your programme moves forward as you do, and a question or a setback does not have to wait for your next session. Nothing renews unless you choose to continue.
(safety)
We know when to
hand over.
Your safety is prioritised throughout assessment and rehabilitation. If at any stage your symptoms suggest a serious or non-musculoskeletal condition, significant neurological deficit, or acute injury requiring urgent medical attention, you will be advised promptly and guided towards appropriate GP, urgent, or emergency services.
Online physiotherapy is not suitable for all presentations. Where in-person examination, imaging, or specialist referral is required, this will be discussed clearly and without delay.
(The Evidence)
The research
speaks for itself.
Real-time video treatment isn't a compromise on quality, it's a growing body of clinical evidence in its own right. The figures below draw from peer-reviewed trials, national NHS data, and independent research, not marketing claims.
Sources
(Rescheduling)
Flexibility, to suit
you.
Life doesn't always stick to a schedule, and neither do we expect yours to. If something comes up, you can move a Step session free of charge with at least 24 hours' notice, no fees, no awkward conversation, just let us know and we'll find a new time that works.
On Stride, you have more room. Sessions and check ins can be moved up to 2 hours before, with a WhatsApp message.
If you need to cancel outright, the same notice periods apply. With less notice, the session is charged or counted as used, since that time was set aside specifically for you. Genuine emergencies are always considered.
Full details are in our Cancellation Policy.
Book the appointment that moves with you.
Wherever you are, whatever your schedule,
expert treatment is available.
Not sure yet? Start with a
free 10 minute call.